At Lavanayam Skin, Hair and Laser Clinic ("we", "us", or "our"),
we are committed to protecting your privacy. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you visit our website
www.lavanayam.in, book an appointment, or receive treatment
at our clinic. Because we provide medical and cosmetic services, some of the information we handle
is sensitive, and we treat it with corresponding care.
1. Information We Collect
We may collect the following categories of information:
- Personal identifiers: name, date of birth, gender, email address, phone number, and postal address.
- Health and treatment information: medical history, skin and hair conditions, allergies, current medications, treatment records, before/after photographs, and any details you share during consultations.
- Appointment data: dates, times, services requested, and consultation notes.
- Payment information: billing details processed through secure third-party payment gateways (we do not store full card numbers on our servers).
- Website usage data: IP address, browser type, device information, pages visited, and cookies (see Section 7).
2. How We Collect Information
- Directly from you when you fill in contact or appointment forms, call us, or visit the clinic.
- Automatically through cookies and analytics tools when you browse our website.
- From healthcare providers or third parties only with your consent or where legally permitted.
3. How We Use Your Information
- To schedule, confirm, and manage your appointments.
- To provide medical, cosmetic, and laser treatments and maintain accurate clinical records.
- To communicate with you about your care, results, follow-ups, and reminders.
- To process payments and issue invoices or receipts.
- To respond to your enquiries and improve our services.
- To send promotional offers or newsletters — only where you have given consent, and you may opt out at any time.
- To comply with legal, regulatory, and medical record-keeping obligations.
4. How We Share Your Information
We do not sell your personal or medical information. We may share it only with:
- Treating doctors, technicians, and authorised clinic staff involved in your care.
- Trusted service providers (e.g., payment processors, appointment software, IT support) under confidentiality agreements.
- Legal or regulatory authorities where required by law.
5. Photographs and Clinical Images
Before-and-after or clinical photographs are taken only with your explicit consent. We will never
use your images for marketing, social media, or training purposes without separate written consent,
which you may withdraw at any time.
6. Data Security
We implement reasonable technical and organisational measures — such as restricted access, secure
storage, and encrypted transmission of sensitive data — to protect your information. However, no
method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
Our website uses cookies to improve your browsing experience and to understand how visitors use our site.
You can disable cookies through your browser settings, though some features may not function properly as a result.
8. Data Retention
We retain medical and treatment records for the period required by applicable medical and legal regulations.
Other personal data is kept only as long as necessary for the purposes described in this policy.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data, where permitted by law.
- Withdraw consent for marketing communications or use of your images.
To exercise any of these rights, please contact us using the details below.
10. Children's Privacy
Treatments for minors are provided only with the consent and presence of a parent or legal guardian.
We do not knowingly collect information from children without such consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a
revised "Last updated" date.
12. Contact Us